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Supporting Users Running Application on a MS Windows XP Operating System
Course 2262: Supporting Users Running Applications on the Microsoft® Windows® XP
Operating System
Introduction
In this course, you will learn to support users running applications on the Microsoft® Windows®
XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST),
and you'll resolve a variety of common desktop operating system issues, including issues
related to various applications running on Windows operating systems.
Objectives
At the end of the course, students will be able to:
• Examine how to use troubleshooting guidelines and tools to support users
• Identify and resolve installation issues
• Identify and resolve desktop management issues
• Identify and resolve file and folder issues
• Identify and resolve hardware issues
• Identify and resolve print issues
• Identify and resolve network connectivity issues
This course provides content on troubleshooting and escalating or repairing problems with
Windows desktop operating systems by reacting to incident requests from end users.
Exam 70‐272
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP
Operating System
Configuring and Troubleshooting Applications
• Configure and troubleshoot Office applications.
• Configure and troubleshoot Internet Explorer.
• Configure and troubleshoot Outlook Express.
• Configure the operating system to support applications.
Resolving Issues Related to Usability
• Resolve issues related to Office application support features. Tasks include configuring
Office applications and interpreting error messages.
• Resolve issues related to Internet Explorer support features. Tasks include configuring
Internet Explorer and interpreting error messages.
• Resolve issues related to Outlook Express features. Tasks include configuring Outlook
Express and interpreting error messages.
• Resolve issues related to operating system features. Tasks include configuring operating
system features and interpreting error messages.
Resolving Issues Related to Application Customization
• Resolve issues related to customizing an Office application.
• Resolve issues related to customizing Internet Explorer.
• Resolve issues related to customizing Outlook Express.
• Resolve issues related to customizing the operating system to support applications.
Configuring and Troubleshooting Connectivity for Applications
• Identify and troubleshoot name resolution problems. Indications of such problems
include application errors.
• Identify and troubleshoot network adapter configuration problems. Indications of such
problems include application errors.
• Identify and troubleshoot LAN and Routing and Remote Access configuration problems.
Indications of such problems include application errors.
• Identify and troubleshoot network connectivity problems caused by the firewall
configuration. Indications of such problems include application errors.
• Identify and troubleshoot problems with locally attached devices. Indications of such
problems include application errors.
Configuring Application Security
• Identify and troubleshoot problems related to security permissions.
• Identify and respond to security incidents.
• Manage application security settings.
| Attachment | Size |
|---|---|
| Course 2261C.pdf | 117.71 KB |
| Course 2262.pdf | 131.56 KB |
Code:
2262
Duration:
2
Price:
3000000
Schedule:
9-10 Feb,
5-6 Mar,
2-3 Apr,
14-15 May,
Copyright 2010 Iverson Technology. All Rights Reserved.