Microsoft Operations Framework Essentials

Course 1737: Two days; Instructor-led

Introduction

Microsoft Operations Framework (MOF) is a collection of best practices, principles, and models. It provides comprehensive technical guidance for achieving mission-critical production system reliability, availability, supportability, and manageability for solutions and services built on Microsoft's products and technologies.

This course, Microsoft Operations Framework Essentials, is an introductory two-day course designed to expose students to the three key elements of the Microsoft Operations Framework-the MOF process, team, and risk models. This course also helps students to understand the purpose of MOF by giving the context of its development and describing how MOF builds upon the Information Technology Infrastructure Library (ITIL) to achieve its goals. Additional MOF courses that will provide more in-depth knowledge of each of the MOF operating quadrants are scheduled to be developed.

This course will be delivered through Microsoft Services organizations, including Microsoft Consulting and Premier Services and select partners using trainers that have successfully met the trainer requirements as detailed by Microsoft.

Audience

The primary audience for this course is IT operations professionals responsible for the planning and implementation of operations processes being applied to Microsoft technology.

Prerequisites

While there are no specific prerequisites for this course, students are highly encouraged to have an understanding of ITIL. Ideally, it's recommended that students have obtained an ITIL foundation certificate before taking this course.

Microsoft Certified Professional Exams

There is no Microsoft Certified Professional exam associated with this course.

Course Outline

Module 1: Introduction to MOF

The following topics are covered in this module:

• Challenges Facing IT Operations
• Overview of MOF

After completing this module, you will be able to:

• Describe the major challenges now facing IT.
• Describe the challenges posed by the changing business world and IT operations' response to them.
• Describe the challenge of delivering IT service platforms used for mission-critical workloads.
• Describe the MOF approach to service management.
• Describe the vision and goals of MOF.
• Describe the origins of MOF.
• Describe the relationship between MOF and ITIL.
• Explain why Microsoft chose to base MOF on ITIL.
• Describe the design considerations for MOF.
• List the models included in MOF.

Module 2: Building on ITIL

The following topics are covered in this module:

• Overview of ITIL
• How MOF Builds on ITIL

After completing this module, you will be able to:

• Explain what ITIL is.
• Describe the ITIL philosophy.
• List all ITIL support and delivery functions.
• List the benefits of ITIL.
• Explain ITIL certification.
• Describe how MOF builds on ITIL.
• Explain how MOF provides guidance that is relevant, adaptable, and more prescriptive.

Module 3: MOF Process Model

The following topics are covered in this module:

• Introduction to the MOF Process Model
• Changing Quadrant
• Operating Quadrant
• Supporting Quadrant
• Optimizing Quadrant

After completing this module, you will be able to:

• Describe the basics of the MOF process model.
• Define basic MOF process model terminology.
• Describe the four quadrants in the process model and each quadrant's mission of service.
• Identify the service management functions within each quadrant and their objectives.
• Describe the deliverables that are created in each quadrant as part of the operations management reviews.

Module 4: MOF Team Model

The following topics are covered in this module:

• Introduction to Team Model
• MOF Team Model
• MOF Team Role Clusters

After completing this module, you will be able to:

• Describe the background of team models and explain why MOF has one.
• Describe the differences between organizational, project, and virtual team models.
• Explain the MOF team model and describe its origins.
• Describe the success goals and guiding principles of the MOF team model.
• Identify the six MOF team model role clusters and describe the quality goal, responsibilities and competencies of each.
• Describe how roles map to role clusters and align with team goals.
• Explain the importance of communication.

Module 5: MOF Risk Model

The following topics are covered in this module:

• Why MOF Embeds Risk Management
• MOF Risk Management Process

After completing this module, you will be able to:

• Explain why the importance of risk management is increasing.
• Explain why and how MOF embeds risk management in all SMFs, role clusters, and reviews.
• Describe the history of the development of the MOF risk model.
• Describe the MOF risk model.
• List and define terms from the MOF risk model and use them to describe a risk.
• Describe how each step in the MOF risk model maps to the risk assessment document.

Module 6: Course Summary

The following topics are covered in this module:

• A review of the key learning points from the course.

After completing this module, you will be able to:

• Review the major learning points for each module.